Shipping Policy

Shipping & Delivery Policy

Total Delivery Time = Processing Time + Shipping Time

All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only.

Processing

The processing time begins from the date you place your order. It usually takes 1-2 business days to process your order. Once we've processed it, we can then ship it.

Shipping

 

Free Shipping: Customers are automatically offered a free delivery over 5000 taka purchases.

Please note:

1. Shipping times will be affected during public holidays or acts of god; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday or event.

4. Incorrect address details, delivery hub clearance procedures, and other issues may cause a delay in delivery.

 

Tracking Your Order

You will receive an SMS notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into the courier service portal.

It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Note for taxes

The delivery fees, duties, or VAT(Valued Additional Tax) are all included and mentioned in the product price details. Customers pay the designated amount during their checkout.

For further inquiries:

If you have any further questions, please contact our customer services at: 

support@twillsoriginal.com

House 7, Road 19/A, Sector 4, Uttara 1230, Dhaka.

Phone: +8801820040041