Trail, Return and Exchange Policy

Last Updated: [10 June 2024]

1. Returns and Exchanges:
At Twills Original, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, we offer a hassle-free return and exchange process.

1.1 Eligibility:
To be eligible for a return or exchange, the item must be unused, in its original packaging with all the labels, and in the same condition as received.
Returns/exchanges are accepted within 7 days from the date of purchase.

1.2 Non-refundable Items:
The following items are not eligible for return or exchange:
●Customized or personalized products.
●Items purchased on sale. 2. Initiating a Return or Exchange:

2.1 Returns:
To initiate a return, please contact our customer support team at twillsoriginal@gmail.com or WhatsApp (+8801820040041) within the eligible return period.
Provide your order number, a brief reason for the return, and any relevant photos.

2.2 Exchanges:
If you wish to exchange an item, please contact our customer support team to initiate the process.
Specify the desired replacement item, and our team will guide you through the exchange procedure.

3. Refunds:
3.1 Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refund can only be claimed if Twills Original cannot replace the product with a fresh one. In all other cases customer will receive alternative product of the same value or store credit.
If approved, the refund will be processed, and a credit will automatically be applied within 7 days.

4. Shipping Costs:
Shipping costs are non-refundable. In the case of an exchange, the cost of return shipping for the original item is the customer's responsibility.

5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately.
Provide photos and a detailed description, and we will arrange for a replacement or refund (in case of unavailability).