Return and Exchange Policy

Trial Policy:

We understand you might need clarification on the size that fits best. Considering the following, Twills Original offers a trial of it’s products at your doorstep. To avail the trial delivery:

  1. Place the order on trial
  2. Choose the sizes you would like to trial
  3. Try the products before purchasing at your place while the delivery person waits for you.
  4. If the product fits, simply pay the charge and the delivery fee along with it.
  5. If the products don’t fit, return the products to the delivery person and just pay the delivery fee for the person’s hard work.

Return, Exchange & Refund Policy:

Last Updated: [ 27 Jan 2024]

Returns and Exchanges:

At Twills Original, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, we offer a hassle-free return and exchange process.

1.1 Eligibility:

To be eligible for a return or exchange, the item must be unused, in its original packaging with all the labels, and in the same condition as received.

Returns/exchanges are accepted within 7 days from the date of purchase.

1.2 Non-refundable Items:

The following items are not eligible for return or exchange:

  • Customized or personalized products.
  • Items purchased on sale.
  • Initiating a Return or Exchange

2.1 Returns:

To initiate a return, please contact our customer support team at twillsoriginal@gmail.com or WhatsApp (+8801820040041) within the eligible return period.

Provide your order number, a brief reason for the return, and any relevant photos.

2.2 Exchanges:

If you wish to exchange an item, please contact our customer support team to initiate the process.

Specify the desired replacement item, and our team will guide you through the exchange procedure.

3.1 Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

3.2 Late or Missing Refunds:

If you haven’t received a refund within the specified timeframe, please check your bank account or contact your credit card or mobile financial banking company.

If the issue persists, contact our customer support team for assistance.

Shipping Costs:

Shipping costs are non-refundable.

In the case of an exchange, the cost of return shipping for the original item is the customer's responsibility.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately.

Provide photos and a detailed description, and we will arrange for a replacement or refund.

Contact Information:

For any questions or concerns regarding returns and refunds, please contact our customer support team at twillsoriginal@gmail.com.

Twills Original reserves the right to update or modify this policy without prior notice. It is recommended to review our policies periodically for any changes.

Thank you for choosing Twills Original!

Twills Original

Customer Support Team