Trail, Return and Exchange Policy

Trial Policy

We understand you might need clarification on the size that fits best. Considering the following, Twills Original offers a trial of its products at your doorstep. To avail the trial delivery:

1.Place the order on trial
2.Choose the sizes you would like to trial
3.Try the products before purchasing at your place while the delivery person waits for you.
4.If the product fits, simply pay the charge and the delivery fee along with it.
5.If the products don’t fit, return the products to the delivery person and just pay the delivery fee for the person’s hard work.

Return, Exchange & Refund Policy

Last Updated: [10 June 2024]

1. Returns and Exchanges:
At Twills Original, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, we offer a hassle-free return and exchange process.

1.1 Eligibility:
To be eligible for a return or exchange, the item must be unused, in its original packaging with all the labels, and in the same condition as received.
Returns/exchanges are accepted within 7 days from the date of purchase.

1.2 Non-refundable Items:
The following items are not eligible for return or exchange:
●Customized or personalized products.
●Items purchased on sale. 2. Initiating a Return or Exchange:

2.1 Returns:
To initiate a return, please contact our customer support team at or WhatsApp (+8801820040041) within the eligible return period.
Provide your order number, a brief reason for the return, and any relevant photos.

2.2 Exchanges:
If you wish to exchange an item, please contact our customer support team to initiate the process.
Specify the desired replacement item, and our team will guide you through the exchange procedure.

3. Refunds:
3.1 Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refund can only be claimed if Twills Original cannot replace the product with a fresh one. In all other cases customer will receive alternative product of the same value or store credit.
If approved, the refund will be processed, and a credit will automatically be applied within 7 days.

4. Shipping Costs:
Shipping costs are non-refundable. In the case of an exchange, the cost of return shipping for the original item is the customer's responsibility.

5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately.
Provide photos and a detailed description, and we will arrange for a replacement or refund (in case of unavailability).


Twills Original manages delivery through third party delivery partners. The following timeline is usually followed by the partners:

Inside Dhaka: 1-2 working days Outside Dhaka: 3-5 working days

Same day delivery:
Same day delivery is applicable to areas in Dhaka city only. In case of same day delivery, the product amount shall be paid in full by the customer prior to delivery and the additional delivery charge can be paid once the customer receives the product. (charge will depend on the third party delivery partner)