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If you have any further questions or concerns not addressed here, feel free to reach out to us at Our dedicated customer service team is here to assist you. Thank you for choosing Twills Original

Pre Sale Questions

Delivery time inside Dhaka city is 1-2 days and Outside Dhaka is 3-5 Days. We urge you to place the order before 4 PM BDT to ensure next day delivery. Once your order is processed and dispatched, you will receive a tracking number to monitor the progress of your shipment.

Once your order is shipped, you will receive a message with a tracking number. You can use this tracking number to monitor the status of your shipment.

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please go through our return and refund policy. You may email us at to initiate the return process.

To initiate a return, please contact us at within 7 days of receiving your order. Our customer service team will provide you with detailed instructions on how to return the item./p>

The return charge is made by the customer for size-related issues with the product. However, any defective product can be returned free of charge.

Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria. Upon approval, we will process your refund or exchange, and you will be notified via message or phone. Please allow some time for the refund to reflect in your account.

We apologize for any inconvenience. Please contact us at with your order number and a photo of the damaged or defective item. We will work promptly to resolve the issue.

Unfortunately, once an order is placed, we are unable to modify or cancel it. Please double-check your order before confirming your purchase.

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