FAQs

1. How long will it take to receive my order?

  • We offer a shipping time frame of 6-9 days for all orders. Once your order is processed and dispatched, you will receive a tracking number to monitor the progress of your shipment.

2. Do you offer expedited shipping options?

  • Currently, we do not offer expedited shipping options. Our standard shipping time is 6-9 days to ensure that your order reaches you in a timely manner while maintaining our commitment to quality.

3. How can I track my order?

  • Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

4. What is your return policy?

  • We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 7-day free return policy. Please email us at twillsoriginal@gmail.com to initiate the return process.

5. How do I return an item?

  • To initiate a return, please contact us at twillsoriginal@gmail.com within 7 days of receiving your order. Our customer service team will provide you with detailed instructions on how to return the item.

6. Is there a cost associated with returns?

  • No, we offer free returns within 7 days of receiving your order. We want to make sure you are completely satisfied with your purchase.

7. How long does it take to process a return?

  • Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria. Upon approval, we will process your refund, and you will be notified via email. Please allow some time for the refund to reflect in your account.

8. What if I receive a damaged or defective item?

  • We apologize for any inconvenience. Please contact us at twillsoriginal@gmail.com with your order number and a photo of the damaged or defective item. We will work promptly to resolve the issue.

9. Can I modify or cancel my order after it has been placed?

  • Unfortunately, once an order is placed, we are unable to modify or cancel it. Please double-check your order before confirming your purchase.

If you have any further questions or concerns not addressed here, feel free to reach out to us at twillsoriginal@gmail.com. Our dedicated customer service team is here to assist you. Thank you for choosing Twills Original!